Regarding the Company:

• Name: CLIMBO TOURS SL, hereinafter referred to as CLIMBO.
• Tax ID: B56266638
• Active Tourism Company: TA-1-0026321
• Sector: Registered under CNAE 9329, encompassing Active Tourism Activities.
• Insurance: Updated Civil Liability and Accident Insurance.
• Affiliations: Member of Activa Canarias (Active Tourism Association of the Canary Islands) and Gran Canaria Natural and Active (Rural Tourism Association of Gran Canaria).

Regarding the General Terms and Conditions:

• Effective Date: These conditions are effective as of January 13, 2023. Bookings made before this date are subject to the previous terms.
• Updates: Conditions may be updated with prior notice, including the option to withdraw.
• Third-Party Bookings: If the activity is booked through a third party, their terms apply.

Regarding Activities:

• All sports activities conducted in the natural environment inherently involve risk. Engaging in these activities with a professional guide means managing the activity with “Controlled Risk” (as there is no such thing as zero risk in these activities). 
• The execution of the activities depends on weather conditions, terrain, and the participants involved. Any significant change in any of these factors may lead to the MODIFICATION or SUSPENSION of the activity at the guide’s discretion. 
• The activities are carried out even under adverse weather conditions, always adhering to safety measures, and their execution is dependent on these conditions, the terrain, and the participants. Substantial changes in any of these elements can necessitate altering the activity as determined by the guide.

Regarding the Guide:

• The guide is the SOLE and ULTIMATE authority responsible for the group throughout the activity, making all the decisions.
• Participants must always follow the guide’s instructions and decisions.
• If a participant chooses not to follow the guide’s directions, they will be acting at their responsibility and risk.

Regarding Safety Measures:

• Participants must adhere to the following safety measures during the activity:
  • Follow all instructions given by the Guide.
  • Stay with the group at all times (do not wander off).
  • Refrain from any actions not previously supervised by the Guide.
  • Inform the Guide of any personal problems or difficulties that arise during the activity.
• We recommend keeping personal belongings and electronic devices like phones or cameras safe, as they may be damaged or lost during the activity. Our guide is equipped with an action camera, or a mobile phone, to take photos and/or videos that will later be sent to your email. Should you choose to bring your action camera or phone, the company is not responsible for any damage or loss that may occur.

Regarding Vehicle Monitoring and Safety:

To ensure the safety and well-being of all our customers during the tours, our vans are equipped with interior and exterior cameras, as well as a real-time GPS tracking system. These devices allow us to monitor the journey, manage potential incidents, and provide immediate assistance in case any situation arises during the tour.

It is important to note that these security measures also help maintain proper control of the vehicle and activity, protecting both our customers and the Climbo Tours team.

Customer Privacy

At Climbo Tours, we value and respect our customers’ privacy. All information collected through the camera and GPS system will be treated confidentially and will only be used for security and operational purposes. We will not share this data with third parties, except in exceptional cases where required by competent authorities for security reasons.

Through this system, we ensure that we offer a safe and high-quality service, always prioritizing the privacy and protection of our customers.

Regarding Hygiene Measures and COVID-19

The client:

• Please refrain from participating in activities if you are affected by any contagious diseases such as flu, COVID-19, etc., or if you have had contact with individuals affected by any of their symptoms (headache, dry cough, high fever, sore throat, vomiting) within the 7 days before the activity.
• Avoid attending the activity of people in risk groups: Pregnant people, with cardiovascular problems, diabetes, or serious conditions.
• If possible, make your reservation and payment online.

Climbo:

• Areas are chosen to do the little crowded activities.
• The temperature of the clients could be taken before starting the activity.
• Equipment and materials are disinfected according to manufacturers’ instructions or quarantined in an aerated place 72 hours before the activity.

Regarding Environmental Conservation Measures:

The following measures are aimed at producing as little impact as possible while passing through the very delicate environment in which our activities take place, and in which we are strangers. Our ability to keep enjoying this environment depends on them.

• Always respect the specific regulations that may exist in a particular area, paying special attention to Natural Parks and Nature Reserves.
• Stay on the existing walking paths (do not take shortcuts).
• Do not catch, touch or disturb any kind of wildlife.
• Do not pick or disturb any plant from the environment in which we find ourselves.
• Avoid noise pollution (screaming, loud voices…).
• Do not leave any kind of rubbish or waste (organic or inorganic).
• Use environmentally friendly sunscreen.

Regarding Equipment:

• The essential technical and safety equipment is included in the price. It is as follows, classified by activity:
  • Canyoning: Wetsuit, canyoning shoes, harness, double fastening cable, descender, helmet, and watertight bags.
  • Climbing: harness, helmet and belay device/descender.
  • Hiking and Trekking: pole.
  • Via Ferrata: harness, shock-absorbing lanyard, and helmet.
  • Mountain Bike: helmet
• All the technical gear used in the activities is compliant with the applicable European regulations.
• The Technical Equipment provided by participants will be inspected by the technical manager before the activity. It must be certified and in good condition, complying with the specific European Standards for its use in the activity.
• We have an action camera or a smartphone to take photos and videos of the activities.

Regarding Insurances:

• We have up-to-date Civil Liability and Medical Assistance insurance policies. 
• The Medical Assistance Insurance only covers injuries or accidents that occur during the activity (it is not valid for incidents that may arise during travel to or from the activity location). 
• The Medical Assistance Insurance only provides coverage during your trip to Gran Canaria. Expenses incurred after concluding your stay on the island are not covered.

Regarding Rates:

They include:

• Qualified Guide Service: Official Tourism Guide, Mountain Guide, or Trail Guide, as applicable.
• Transportation: Most of our regular activities include transportation for access and return trips.
• Technical and Safety Equipment for the activity.
• Some activities include tastings of local products. See the “What’s Included” section on the product page for each activity.
• Photos/Videos of the activity taken by the Guide, with an Action Camera or Smartphone, depending on the activity.
• Medical Assistance Insurance in case of accidents, during your trip.
• Taxes.

Special Offer for Canary Residents

On certain occasions, there may be special offers for residents. If you have booked a special offer for residents, you should bring your Certificate of Residency to confirm your residence in the Canary Islands.

Regarding Bookings and Payment:

• Reservations: To confirm your booking, you must do so through our reservation engine and payment gateway (STRIPE), completing the full payment using a credit or debit card.
• Exceptionally, a 30% advance deposit of the total amount of the activity can be made into the bank account with IBAN: ES46 0182 0764 6102 0174 9691, BIC/SWIFT: BBVAESMM, ACCOUNT HOLDER: CLIMBO TOURS SL. In this case, you should indicate in the “concept” your Name, Activity, and Activity Date. The deposit receipt must be presented when making the remainder of the payment.
• If on the day of the activity you have only paid a deposit, the balance must be paid in cash before the start of the activity.

Regarding Cancellations:

If you have purchased the activity through a third party, the terms and conditions of that operator will apply. Otherwise, the aforementioned conditions will be applicable.

BY THE PARTICIPANTS:

• If notified more than 24 hours in advance of the activity start time: free cancellation.
• If notified less than 24 hours before the activity starts time or at the time of showing up: loss of the amount paid.

BY THE COMPANY:

• In case weather conditions do not allow the activity to be carried out safely, the company will propose an alternative activity. If the alternative option is not satisfactory or not possible to arrange, the amount paid will be refunded.

• Once the activity has commenced, the activity fee will not be refunded if weather conditions or any other circumstances beyond Climbo’s control are adverse. In this case, the company will propose a change of activity or date.

• The company reserves the right to cancel the activity if the client shows clear symptoms of a health problem or is not in good physical condition to carry out the activity, with no entitlement to refunds.

• The company reserves the right to cancel the activity if the client shows clear symptoms of being under the influence of alcohol or other intoxicating substances, with no entitlement to any refund.

• If, during an activity, the guide has to cancel it due to an accident, injury, or inability of a client to continue, Climbo offers the opportunity to reschedule the same activity for another day, subject to availability. If it cannot be rescheduled due to availability, Climbo offers the option to participate in another activity of equal cost as compensation, with a validity period of 6 months to do so.

Regarding the pick-up service:

We provide free transportation, incorporated into all our scheduled activities, departing from:

Prior consultation is required for private or on-demand activities.

Meeting Points for pick-up and drop-off service

Regarding Pictures and Videos:

• Customers can request photos and videos of the activity via email and our team will send them as soon as possible. Although photos are usually sent out every week, CLIMBO does not commit to delivering the audiovisual material within a specified timeframe.
• The company may use for advertising purposes (brochures, web, social media channels…), any images and videos generated during the activity and in which customers appear and they authorise the company to use it.
• Customers can refuse to be filmed by notifying the guide at the beginning of the activity.

Regarding Forgotten Items:

• Climbo Tours SL is not liable for personal items lost during activities.
• Forgotten items in excursion vehicles can be retrieved from our office in Las Palmas de Gran Canaria, subject to prior confirmation of their recovery by our team.

Regarding Complaints:

• There are complaint forms available to customers. You can request one at our office or through the email address direccion@climbo.rocks.

Regarding Privacy Policy

Who is responsible for the processing of your personal data?

The controller of the personal data is CLIMBO TOURS, S.L., with CIF. B56266638. CLIMBO’s contact information is as follows:

Email: experience@climbo.rocks

Regarding the Privacy Policy, CLIMBO collects, uses, maintains, and discloses the information collected from users of the climbo.rocks website and its own social networks. This privacy policy applies to the website, social networks, and all products and services offered by CLIMBO.

Personal identification information

From CLIMBO, we may collect personal identification information from users in various ways, including, but not limited to, when users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, and credit card information. However, users can visit our site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site-related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our site. Non-personal identification information may include the browser name, type of device and technical information about users’ means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.

How we use the collected information

CLIMBO may collect and use users’ personal information for the following purposes:

• To improve customer service: The information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We may use the feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with third parties except to the extent necessary to provide the service.
• To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Changes to this privacy policy

CLIMBO has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to

Your acceptance of these terms

By engaging in any activity offered by us, you affirmatively agree to abide by these terms. Should you disagree with any part of these terms, please refrain from participating in our activities. Your decision to continue with any activity following any updates to these terms constitutes your acceptance of the revised terms.

Contact us

If you have any questions about this Privacy Policy, the practices of www.climbo.rocks, or your dealings with this site, don’t hesitate to get in touch with us at:

• www.climbo.rocks/contact
• info@climbo.rocks
• +34 611 518 815